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General
Q. Who do I call for information on unkempt lawns or
junk in yards?
A. Call Haysville Code Enforcement
at 316-529-5940.
Q. Who do I call for information on inoperable
vehicles parked on the street?
A. Call the Haysville Police
Department at 316-529-5911.
Q. Where is
the Public Works Facility (City Shop) located?
A.
The
Public Works Facility is located at 401 S. Jane. It is
approximately half a mile south of Grand on Jane Street.
Q.
Are dog licenses mandatory?
A.
Yes. Any owner of a dog that is six months of age or over is
required to purchase a city dog license. Such license can be
purchased from local veterinarians at the same time you have your
dog vaccinated. If you choose not to purchase the license
then, you can buy it at City Hall. Copies of vaccination
receipts are forwarded to City Hall. Proof of a current year rabies
vaccination is required from a veterinarian. Dog licenses must
be renewed annually.
Q.
Is the city building a public storm shelter?
A.
No, the city building is not a dedicated storm shelter.
Q.
What time is curfew?
A.
Under 15 years of age:
Sunday - Thursday 11:00 PM-6:00 AM
Friday - Saturday 12:00 AM-6:00 AM
16 & 17 year olds:
Monday - Friday 12:00 AM-6:00 AM
Saturday - Sunday 1:00 AM-6:00 AM
Q.
When is the brush pile open?
A.
Monday - Friday
8:00 AM - Noon, 1:00 - 5:00 PM
Saturdays by appointment only.
Q.
Is there anyone at City Hall that can notarize my signature?
A.
Yes. The police dispatchers, located in the lower lever, are
all notaries. All parties signing the document(s) will need to
be present and must have their current ID's with them. Do not
sign anything until you are in the presence of the dispatcher.
Q.
Do you have any job openings?
A.
Job openings are listed on the City's
web site, on www.hrepartners.com. The City does
not accept applications unless there is an open
position.
Council
Q. How do I get
on the City Council agenda (Citizens to be Heard)?
A. Call City Hall at 529-5900 by
5:00 p.m. the Wednesday prior to the Council meeting you want to attend.
Court
Q.
Where is Court?
A.
The Haysville Municipal Court Office is located in the lower level
at City Hall, 200 W. Grand Avenue. Court arraignments are the
first and third Tuesdays at 2:00 p.m. and trials are the second and
fourth Tuesdays at 2:00 p.m.
Q.
Can I get an extension on my traffic ticket?
A.
Yes, but you will need to come to the Court Office at City Hall and
sign up for one. An extension can be given for only two weeks
and will not be given over the phone.
Q. Can I just pay an extra fine instead of doing
community service?
A. If community service has been
ordered by the Judge, then community service must be performed.
The intent of community service is to give everyone the same type of
"payment" option for their sentence, no matter how much or how little
money they make.
Facilities/Rentals
Q. Do you rent
the park shelters and if so, for how much?
A. Please visit the
City Clerk's page for
up-to-date rental fees.
Police
Q. Is there an
ordinance regarding motorized scooters?
A. There is not a city ordinance
that addresses motorized scooters, however, there are State Statutes
that do. Please see the
City Attorney
Opinion for more information.
Q.
If I am involved in an accident, what should I do?
A. Stop
immediately, check for injuries and notify the police at 529-5911.
Q.
What do I need to do to have a block party?
A.
Contact the police department for an application. After the
application is filled out, including a list of neighbor's signatures
that are in favor of it, turn it in to the police department.
You will be notified in a few days about the approval of the
party. Please keep in mind, there are some streets in the city
that can not be blocked off due to the traffic flow.
Q.
Can I call 911 if I need to speak with an officer?
A.
911 is an emergency phone number and should be used for emergencies
only. If you are calling about a non-emergency situation, please
call 529-5911.
Q.
What time does the police department close?
A.
The police department does not close. We are available 24
hours a day, 7 days a week and on holidays.
Recreation
Q. Do you have
to have a membership to use the HAC?
A. No. You can purchase a daily
pass. Most classes are also offered to non-members.
Streets/Water/Wastewater
Q. What number
do I call if I have a sewer/water emergency and it is after hours?
A. Call the Haysville Police
Department at 529-5911. They will contact the necessary on-call
personnel.
Q.
The sewer backed up in my basement. What do I need to do to
file a claim for damage?
A.
If you have a sewer backup, please contact the Public Works
Department immediately so the line can be checked. Forms for
making claims are available in the City Clerk's office at City
Hall. These claims are forwarded to the City's insurance
carrier for investigation. If correspondence is not received
from the insurance company, please contact the Comptroller's
department so the claim can be tracked.
Q. How can
personnel read the water meter if the lid is not removed?
A. Some water meters are read by
electronic touch pad readers, which do not require the lid to be
removed.
Utility Billing
Q. Why is
my water bill so high?
A. Because each household uses water
differently, we cannot say exactly why one person's water bill might be
higher than their neighbor's. There are a number of reasons why you
might have a high water bill: you may have a leak in your line; there
may be a leak at the meter; there may be a stool that runs or leaks
which is hard to detect; a leak under the house is sometimes hard to
find and may not be noticed; the meter may have been misread. If you
believe your meter has been over-read, or there may be a leak, the meter
can be checked and re-read. If all faucets, stools, etc. are turned off
and there is still water flowing through the meter, there may be a leak
somewhere in the house or in the line between the house and the meter.
Stools, especially, can have a slow leak from the tank and may not be
noticed until the water bill shows excessive usage. If you think
the meter might be wrong, call 529-5900 to have the meter checked. If
the meter is found to be accurate within 2%, there is a $5 charge for the service.
Q. What is the
$13.85 on my bill?
A. The $13.85 is the fee required to
pay for the wastewater treatment facility built to keep the City in
compliance with state and federal regulations. In order to meet
the bonding requirements, this amount was established to operate and
maintain the plant.
Q. I didn't get
my bill this month.
A. Although all water bills are
mailed at the same time each month, so customers should receive them on
the first, not all people will get them when expected. The postal
service handles a large volume of mail and occasionally things get routed
improperly. The water bill is on a white card that may look like a
magazine advertisement and can sometimes be thrown away without
realizing what it is. Occasionally the card may get stuck inside a
magazine or catalog. The card might be dropped and lost without
noticing. If you don't receive your bill, please call City Hall
and we can give you the amount due.
Q. How do I set
up a new water account?
A. A signature card with your name,
address, phone number and other information must be signed by one of the
people in the household who is responsible for paying the bill. This
card is your agreement that you will abide by the ordinances of the City
and agree to pay for services received. A $26.48 set up fee is
required and all of this can be handled at City Hall.
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